PCB Prototype the Easy Way

Full feature custom PCB prototype service.

Help Center
Sending a message
9:00 - 23:00, Mon.- Sun. (GMT+8)
Service hotlines
+86 571 8531 7532

9:00 - 18:00, Mon.- Fri. (GMT+8)

9:00 - 12:00, Sat. (GMT+8)

(Except Chinese public holidays)

How can we help?

Why has my order been frozen?

When an order has been frozen, we will send you an email including the detailed reason for freezing the order.

You can also find the reason with your service/sales representative.
If you processed a charge back from your bank account, then your order will appear as frozen.  Please wait for the verification result or contact the bank for the details.

If your bank agrees to charge back, your order will be closed and you’ll receive a full refund.
If your bank doesn't charge back, your order will be unfrozen and you will be able to continue processing the order accordingly

Comments (4)
This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.
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