Return Policy - Custom PCB Prototype the Easy Way

Cancellation

Because of PCB is customized product，We accept order cancellation before the product is reviewing or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already produced or shipped out.

Returns: Because the PCB is a custom-made product, each product is produced according to the customer's design gerber file, if it is because we do not produce according to the customer's design gerber file or remarks, or the production quality does not meet the IPC standards or the customer's requirements for advance remarks, We accept returns or refunds,and then customers have the right to apply for a return within 14 days after the receipt of the product.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds: Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Service@pcbway.com.

Please contact our Customer service at Service@pcbway.com to get the return address.

About PCBWay

SERVICES OFFICE (HANGZHOU)
Room 1105-1108, No.2 Building, Est Mall Business Center, No.698 Changbang Road,Xiacheng District,Hangzhou, China

PCBWay Factory(SHENZHEN)
No.15, Zhongxing Road, Kengzi Street, Pingshan New District, Shenzhen,China

SERVICES OFFICE (FRANCE)
37/39 Avenue Ledru-Rollin 75012 Paris, France

China:9:00 - 18:00, Mon.- Sat.(12a.m.)
Email time China:9:00 - 23:00 Mon.- Sun.
Phone: +86 571 8531 7532
English: Service@pcbway.com
Français: fr-sales01@pcbway.com
Española: es-service@pcbway.com
русский: service@pcbway.ru
日本語: service25@pcbway.com

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