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Help Center Checking Orders

How do I confirm delivery once I have received my order?

If your order has been successfully delivered and you are satisfied with the item(s), please follow the below steps to confirm delivery:
Step 1: Sign into Delivery and locate your order
Step 2: Click Confirm Order Received

Or: View Detail Click Confirm Received

Step 4: Click Confirm and the order will be completed

Note:

If your order is not delivered on time and service/sales representative has confirmed shipment, please contact service/sales representative for the details.

You can open a dispute for a refund if:

? The items are not as described

? The order does not arrive within the stated delivery time

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This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.

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