Notification: We will expand the production scale. Including one SMT factory and two PCB factories will be relocated, which is expected to be moved completely by the end of June. (keep two factories to continue to produce the current PCB orders) Your recent order delivery may be affected, we sincerely apologize for the inconvenience! Learn more >>

PCB Prototype the Easy Way

Full feature custom PCB prototype service.

I have not received my order. What can I do?

If you haven’t received your order, please try the below methods to solve the problem:


Method 1. You can track your order with the tracking number:

Go to “My Account” or “My PCBWay”> Delivery or Completed > View Logistics and click the Tracking Number.


If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact your service/sales representative for more shipping information. You may leave a message for email or click Contact your service/sales representative on order list page.  

kind tips:What if courier company (DHL etc.,) fails to deliver my PCBs as scheduled?

This does happen from time to time, though pretty rare. If this happens, please contact courier company for updated time of delivery. Though legally we are not responsible for the delay, we still will track or phone call courier company for updates. The worst case is that we will remake PCBs for you and re-ship to you. For the extra courier charges, we may talk to courier company for compensation.


Method 2: If you didn’t receive your order, please contact your service/sales representative or leave feedback (our Case Management Team will check).


Method 3.  you can always apply for a refund by opening a dispute. Click here to open a dispute.


Method 4. If you did not receive your order, please click the Chat with us button (at the bottom of this page) to chat with our Customer Service Team.

Comments (17)
Note: This message is only for the daily communication between PCBWay and customers. The response is not very timely.
If you have any urgent questions, please contact your salesman!
You can only upload 1 files in total. Each file cannot exceed 2MB. Supports JPG, JPEG, GIF, PNG, BMP