Latest update 2022/1/17 GMT+8: DHL logistics delivery has returned to normal, but the logistics speed may be slower than usual. See more >>

Holiday Notice: The Spring Festival of 2022 is coming, our "Standard PCB" factory will start the Lunar New Year holiday from January 31st to February 3rd (GMT+8). In order to meet the urgent demand of customers for orders, our "Standard PCB" factory will be put into production from February 4th, 2022 (GMT+8). During the holiday, the website can place orders as usual, please arrange orders in advance. Read more >>

PCB Prototype the Easy Way

Full feature custom PCB prototype service.

I have not received my refund on my credit card yet. What can I do?

If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive.


If the refund process is marked "complete" but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase. 


For example (see pic below) a customer paid for his order on January 15. He applied for a refund 2 months later. However, the bank showed the refund on the same date as his purchase.


If after carefully checking your bank statement (as suggested above) you still cannot find your refund, please contact our customer service team.


Note:

1. The bank statement should have an official stamp.

2. Please provide a bank statement from 2 days before the purchase date until 10 business days after the (completed) refund date. For example, if you paid for an order on November 11 and your refund was completed on November 24, please send us the bank statement that shows payments from November 9 - December 8.

3. Mark the purchase of the specific order in your bank statement so that it easy for us to find.


Anything you can contact Paypal or other you use pay third party

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This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.
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